Return Policy
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at info@organicwayllc.com with your order number to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number please write the number on the packaging, place the item securely in its original packaging, and mail your return to the following address:
Organic Way LLC
Attn: Returns
15660 W Hardy Rd
Suite 140
Houston, TX 77060
United States
Return shipping charges will be the responsibility of the customer.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
Please Note
- The product purchased must be unopen or sealed in order to return and receive full refund
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
info@organicwayllc.com